- Charter Email Settings For Mobile
- Server Settings For Charter Email
- Charter.net Mac Mail Setting For Email Address
- Charter.net Mac Mail Setting For Email Account
Overview
If you've used the Mail app before, at the bottom of the left navigation pane, select Settings, and then choose Manage Accounts. Note: On a phone or tablet, tap the. Use Server Settings preferences in Mail to change options for an account’s incoming and outgoing (SMTP) mail servers. To change these preferences in the Mail app on your Mac, choose Mail Preferences, click Accounts, then click Server Settings. Note: The settings you see vary depending on your account type. Incoming mail server settings.
Apple Mail is the default email client that comes with every Mac using OS X 10.0 or later. This guide will show you how to configure your Apple Mail application to access email for your Media Temple server.
This article is primarily for Mail version 10.2 on Sierra (OSX 10.12.32). Your version of Apple Mail may vary depending on the version of Mac OSX you are using.
- Additional steps for older versions of Apple Mail that were released prior to Sierra have been included.
Requirements
Before you start, be sure to have these handy:
- Your domain name: example.com
- Your email address: [email protected]
For more information, please read this article: Creating a POP/IMAP email accountCreating a POP/IMAP email account. - Your email password.
- Your email access domain. The email access domain is completely independent of the web access domain and will look something like this: xxxx-xxxx.accessdomain.com. The 'xxxx-xxxx' string will be a series of randomized letters. This will be totally unique to your specific Grid. Read our article What is an 'Access Domain'? for more information.
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This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by Media Temple. Please take a moment to review the Statement of Support.
Instructions
Let's begin!
1. Open Mail. If you haven't added a new account yet, you'll be taken directly to the Add Account prompt. If you're adding an additional account, or this prompt doesn't otherwise load automatically, you'll need to select Add Account from the Mail menu.2. From the Add Account prompt, select Add Other Mail Account... and click Continue.
3. Enter your email account information and click create. - Full Name: Your name as you would like it to appear.
- Email Address: Your full email address.
- Password: The password for your email account.
When an autodiscover setting has been unsuccessful, the message 'Unable to verify account name or password' will appear in a new settings box.
5. Fill in the fields using your email info and access domain. If you do not see this box and are using a version of Apple Mail that was released prior to OSX Sierra, skip to 'Additional steps for older versions of apple mail'.
- Email Address: Your full email address.
- User Name: Your full email address.
- Password: The password to your email account.
- Account Type: We strongly recommend connecting via IMAP. To learn more, please see Using Email: How IMAP worksUsing Email: How IMAP works.
- Incoming Mail Server: Your email access domain.
- Outgoing Mail Server: Your email access domain.
Please note that by default, Apple Mail versions 10 and higher use secure (SSL) connections for both incoming and outgoing servers. We highly recommend that you do not change this, but SSL and port settings may be modified under server settings in the preferences menu once setup is complete.
6. You'll then be asked to confirm which apps that you'd like to attach the email account to. Select email and any others that you'd like and click Done.
That's it! You just configured your Media Temple email address on Apple Mail. As always, if you have any questions, please feel free contact Media Temple's award winning 24/7 support.
Additional steps for older versions of Apple Mail
Charter Email Settings For Mobile
To maintain functionality and security, Media Temple recommends that you update to the latest Apple Mail version available.
Older versions of Apple Mail may show two separate boxes for the incoming and outgoing server settings. If this is true for you, use the following settings:
Account Type:
Server Settings For Charter Email
![Mac Mac](/uploads/1/1/8/8/118893065/520111983.png)
We strongly recommend connecting via IMAP. To learn more, please see Using Email: How IMAP worksUsing Email: How IMAP works.
Incoming Server Info
Incoming Mail server: Your email access domain.
Path Prefix: Enter /INBOX here (all capital letters).
Port: You will want to connect using the correct port based on the settings you have selected.
- IMAP: 143, or 993 if SSL is enabled.
- POP: 110, or 995 if SSL is enabled.
Port: You will want to connect using the correct port based on the settings you have selected.
- SMTP: 587, or 465 if SSL is enabled.
- For incoming mail, we recommend using Port 993 with the Use SSL checkbox selected.
- SSL Checkbox: Check this box if you wish to connect using SSL encryption. This feature is supported by default and you do not need to install an SSL for it to work. Note that you will also need to use an SSL port (above) if you select this option.
NOTE:
You may encounter an Unverified SSL Certificate warning if you have chosen to connect with SSL. This is common if you do not have your own SSL Certificate installed. The Grid does not allow you to install your own SSL on email. To avoid seeing this message in the future, add the existing certificate to your trust settings. The encryption in use IS safe, so you can safely select 'Connect' to continue.
- Authentication: Be sure that Password is selected from the dropdown menu.
Charter.net Mac Mail Setting For Email Address
- Select your new account from the left hand column.
- Click the 'Advanced' tab and uncheck the box to 'Automatically detect and maintain account settings.'
- Navigate back to the 'Account Information' tab. This time, select Edit SMTP Server List... from the Outgoing Mail Server (SMTP) drop-down menu.
- You will be taken to the SMTP server list. Make sure that you have selected the correct email address. Click the Advanced tab and verify the following settings:
- Be sure the box to 'Automatically detect and maintain account settings' is not checked!
- Enter your desired outgoing mail port. Since many ISPs block port 25 (the default outgoing mail port), we strongly suggest using port 587, or port 465 if SSL is enabled.
- Select 'Password' from the Authentication drop-down menu, and make sure the 'Allow insecure authentication' box IS checked. If you don't see this option, you may need to update Apple Mail or Yosemite to the newest version.
That's it! You just configured your Media Temple email address on Apple Mail. As always, if you have any questions, please feel free contact Media Temple's award winning 24/7 support.
Resources
Charter.net Mac Mail Setting For Email Account
Hello juno106 and inet7,
Have either of you been able to resolve this issue? This same problem started on the iPad Mini over the Thanksgiving holiday for a family member of mine who's a Charter.net customer. As a test, I set up their Charter email account on my iPad where I have a different ISP, and have no problem with outgoing email.
Note- this problem cropped up right after my relative had to reset her Charter.net email password due to a problem she had accessing web mail on her PC via her Charter.net 'main account' web site. As you may know, Charter customers have had to deal with a confusing 'dual' login situation when dealing with their online account vs. their web email access. Charter has been in the process of merging the two sites, which has added to the confusion IMO. Charter.net customer service reset the email password when I was on the phone with them.
On the iPad Mini I wasn't able to specify port '587' for the outgoing server. I entered it when setting up th account, but it didn't appear to be accepted as the 'primary' server in the iPad email settings page.
Btw, she has no problem sending email when she uses the Charter.net web email on her PC, and I assume you don't either?
Tks,
messsed
Have either of you been able to resolve this issue? This same problem started on the iPad Mini over the Thanksgiving holiday for a family member of mine who's a Charter.net customer. As a test, I set up their Charter email account on my iPad where I have a different ISP, and have no problem with outgoing email.
Note- this problem cropped up right after my relative had to reset her Charter.net email password due to a problem she had accessing web mail on her PC via her Charter.net 'main account' web site. As you may know, Charter customers have had to deal with a confusing 'dual' login situation when dealing with their online account vs. their web email access. Charter has been in the process of merging the two sites, which has added to the confusion IMO. Charter.net customer service reset the email password when I was on the phone with them.
On the iPad Mini I wasn't able to specify port '587' for the outgoing server. I entered it when setting up th account, but it didn't appear to be accepted as the 'primary' server in the iPad email settings page.
Btw, she has no problem sending email when she uses the Charter.net web email on her PC, and I assume you don't either?
Tks,
messsed